The Utility Operations Division is responsible for the maintenance and operation of the water and sewer infrastructure within the City limits. This includes more than 52 miles of sanitary sewer main, 11 miles of force main, 1,200 manholes, 26 sewage pump stations, 58 miles of water main, 7,000 water main valves, 600 fire hydrants, and more than 7,000 residential service meters (water and sewer). The division is broken into 4 (four) crews. The crews are a water crew, a fire hydrant crew, a sewer crew, and meter reading/customer service crew. High quality cost effective service is provided by using a team approach and recognizing that customers and employees are paramount to the Division's success.
The water main crew maintains and repairs the water mains and services throughout the City. The crews repair water main breaks, water service breaks and water meter leaks. The crew also performs work order tasks from utility billing, which include installing and replacing water meters, and repairing water meter boxes.
The fire hydrant crew repairs and maintains the 600+ fire hydrants in the city to make sure they are functioning properly for use in case of an emergency. They perform flow testing for the fire department in order to the fire trucks to maintain their ISO rating.
The sewer crew repairs and maintains 52 miles of gravity sewer main, 11 miles of force main, and 1,200 manholes. The crew also performs smoke testing as part of the sanitary sewer rehabilitation program. The sanitary sewer program televises, cleans, and repairs sewer mains to keep the inflow and infiltration I & I down. The reason for keeping I & I in check, is to keep the City from pumping too much sewage. As part of the sewer crew, the City has implemented a lift station rehabilitation project, so the older lift stations can meet current sewer flow demands becoming more economical and efficient.
The customer service crew provides support for utility billing. A three-man crew provides meter reading services and customer service. The meter readers read 26 routes every month. When the meter readers are not reading the routes, they take care of work orders. Customer service personnel maintain account administration including nonpayment, final accounts and new accounts.