WHAT DO I HAVE TO DO TO OPEN A NEW ACCOUNT?
Per City Ordinance, a utility account will only be established in the name of the property owner.
Required Documentation - Residential Accounts:
Proof of Ownership Other Documents
Settlement Statement/QCD Two contact phone numbers
Warranty Deed Deposit
Driver’s License Application
Social Security Number or Tax ID Number AFT
Required Documentation – Business/Commercial Accounts:
Proof of Ownership Other Documents
Settlement Statement Two contact phone numbers
Warranty Deed Deposit
Driver’s License Application
Tax ID Number AFT
Current N.L. business tax receipt
Required Documentation – Hydrant Meter Accounts:
Driver’s License AFT
Tax ID Number Meter Size - (CSR to confirm meter size required)
HOW MUCH IS THE SECURITY DEPOSIT?
Security deposits on accounts depend on the size of the water meter at the property. Below are the current security deposits by meter size. In addition to the security deposit, there is also a $25.00 connection fee on all accounts.
HOW DO I CLOSE OUT MY ACCOUNT?
To close your account, please contact our Utility Billing Customer Service at (954) 722-3800 (8:00 – 4:00 Monday through Friday, except holidays) and they will finalize this process with you.
WHO IS READING MY METER?
The City of North Lauderdale has contracted an outside company, US Water Services Corporation, to read our water meters each month. Although the meter readers do not wear City uniforms or drive City vehicles, they should always be wearing a shirt that identifies them as meter readers working for US Water Services Corporation. They should also always wear, in a visible location, a photo identification card that shows the company name and the meter reader's name.
HOW OFTEN DO YOU BILL?
The City of North Lauderdale bills monthly for the previous month’s usage, with a billing period generally ranging from 28-35 days per cycle. Billing cycles may be affected due to holidays.
WHEN IS MY UTILITY BILL PAYMENT DUE?
Utility bills are rendered once per month, based on the rate structure then in effect, and are due on or before the 21st calendar day after the bill date is deemed “past due” on the 22nd calendar day after the bill date. If payment has not been received before the close of business on the due date, a “past due” notice and a late fee of $15 shall appear on the customer's next monthly bill.
If the "past due" payment amount is not received before the close of business on the 21st calendar day following the bill containing the “past due” notice, utility service will be disconnected without further notice. When utility services are disconnected because of non-payment of past due amounts by the due date, a administrative/disconnection fee of $60 will be added to the customer's account.
Due dates are shown in multiple places on your bill. Please ensure payment is received by the City on or before the indicated due date to avoid additional fees or possible service interruption.
HOW CAN I PAY MY BILL?
The City offers many options to pay your bill.
Mail payments with payment stub to: PO Box 152546
Cape Coral, FL 33915-2546
(Checks, Cashier’s Check or Money Order only)
Online: www.nlauderdale.org Debit or Credit Card (Visa, Mastercard or Discover only)
Click on Quick Links,
Click on Utilities, scroll down and
Click on Utility Bill Payment
Automatic Funds Transfer (AFT)
Authorization form and void check required to initiate automatic withdrawal
In Person at City Hall – 701 SW 71st Avenue, North Lauderdale, FL 33068
Monday through Friday from 8:15 a.m. to 4:45 p.m.
Visa, Mastercard, Discover, Cash, Checks, Cashier's Checks or Money Order
Drop box or drive thru box at City Hall – 701 SW 71st Avenue, North Lauderdale, FL 33068
Checks, Cashier’s Check or Money Order only – No cash!
WHO DO I CONTACT IF I HAVE A QUESTION ABOUT MY BILL?
Utility Billing Customer Service will assist you with questions you have on your bill. They may be contacted by calling 954-722-3800 (Monday – Friday, 8 a.m. to 5 p.m., except holidays). You may also visit Utility Billing Customer Service in person on the first floor of City Hall – 701 SW 71st Avenue, North Lauderdale, FL 33068.
Also, to gain an understanding of your bill, please read “How To Read Your Utility Bill” document.
IS THERE ANY ASSISTANCE AVAILABLE FOR PAYING MY BILL?
In order to assist residents that may be experiencing a hardship that prevents them from promptly paying their utility bill, the City may grant a short-term payment arrangement on unpaid balances. You should contact us before your bill due date to avoid additional penalty fees and/or service disconnection. Please contact Utility Billing Customer Service by calling 954-722-3800 (Monday – Friday, 8 a.m. to 5 p.m., except holidays) to discuss the possibility of a payment arrangement.
Only two (2) payment arrangements will be granted within a 12 month period.
Please note that tenants may not make any payment arrangements without the written consent of the landlord/account holder. If payment arrangements are not adhered to, the account service may be disconnected and additional penalty fees will apply.
The following agencies may be able to assist you to pay your bill:
Healthy Mother Healthy Babies
Family Success Administration Division
Ph: 954-357-5340 (North)
Ph: 954-357-5650 (South)
Ph: 954-357-5001 or 954-357-5004 (Central)
Our Lady Queen of Heaven
1400 S. State Rd. 7
North Lauderdale, FL 33068
CAN I REQUEST A CHANGE TO THE DATE MY BILL IS DUE TO MATCH WHEN MY FIXED INCOME FUNDS COME IN?
Yes, if you need to make a permanent change to the due date of your monthly bill to closely coincide with the timing of your recurring fixed income check (e.g. social security), we can make a one-time change to the account. Please contact Utility Billing Customer Service by calling 954-722-3800 (Monday – Friday, 8 a.m. to 5 p.m., except holidays) to discuss the options.
WILL I RECEIVE A PAST DUE NOTICE IF MY UTILITY BILL IS NOT PAID ON TIME?
Yes, if you do not pay your bill before the City issues the next monthly bill, the next statement will include a past due notice advising you of the delinquency and advises that payment must be received by the due date of the most recent bill in order to prevent interruption of water services. The notice appears in the middle of page of the bill. A late charge of $15.00 will be assessed to the account because of the late payment. If the past due amount is not received by the due date noted on the most recent bill, your service will be disconnected and a $60.00 disconnection fee will be assessed on the account.
MY WATER SERVICE WAS DISCONNECTED. WHAT DO I DO NOW?
If your water service was disconnected due to non-payment of the account by the due date, payment must be made on the account either online or in person at City Hall - 701 SW 71st Avenue, North Lauderdale, FL 33068 before water service will be reconnected. Please note that checks will not be accepted until the account is brought current. After payment is made, contact Utility Billing Customer Service by calling 954-722-3800 (Monday – Friday, 8 a.m. to 5 p.m., except holidays) to discuss reconnection.
After-Hours Service Reconnections are available up to 8:00 p.m. (Monday-Friday, excluding Holidays). A fee of $50 will be applied to your account for after-hours service reconnection. If you do not agree to pay the $50 after-hours reconnection fee, water will be turned on the next business day. After-hours customer service can be reached by calling 954-722-3800 (available until 8 p.m.)
WILL I BE CHARGED ADDITIONAL FEES IF I TAMPER WITH MY METER AFTER THE CITY LOCKS IT DUE TO NON-PAYMENT OR DISCONTINUANCE OF SERVICE?
Yes. It is unlawful to tamper with any of the utility fixtures that service your property without the written consent of City of North Lauderdale Utilities Department. Significant tampering fines will be imposed to the utility account for violations.
Examples of a tampering violation:
· Water usage without applying for service
· Turning water services on without authorization from City of North Lauderdale
· Installation of an unauthorized meter
· Installing any foreign apparatus to stop or alter the metering of water
· Removing any of the utility’s fixtures such as a meter
· Breaking a meter lock/strap put on by City due to non-payment
WHY IS MY BILL SO HIGH?
There are many reasons for a high utility bill. Generally it is due to higher consumption of water usage. The following are a few examples that could cause higher usage than you generally see:
Running/leaking toilet Leaking faucets/hoses Filing a pool
House guests Leaking pipes Washing a vehicle
Irrigation system: crack in the line, settings too high, more frequent watering, watering new landscaping
Sometimes the billing period is for more days than the prior month which could also result in a higher bill. The number of days in the billing period is reflected on your bill. You can compare it to the prior bill to see if there are more days on this bill.
CAN THE CITY SEND SOMEONE OUT TO CHECK FOR LEAKS AT MY PROPERTY?
No. The city does not check the homeowner's property for leaks. The city's property stops at the meter. Any pipework connecting to the meter and going forth to the home is the responsibility of the homeowner.
Please see the document “How To Read Your Meter” to find out more about checking for a leak.
However, we can send a technician to your property to see if the meter is recording usage when all apparatus are turned off. This could indicate the possibility of a leak. You may request two (2) complimentary read verifications in a calendar year. Additional requests will be charged at $35.00 per request.
COULD THE METER BE THE CAUSE OF MY HIGH USAGE?
Your meter, as with most all small sized meters (5/8” or 1”) are mechanical meters. This means they have moving parts that rotate around as water flows past registering usage. As the water passes over time, these parts start to deteriorate thus reducing the accounting for water passing through the meter. To further understand, take into account the following:
· As humans age so do their moving parts. A young person (15 years old) 99.9% of the time could run faster and farther than after they reach 70 years old.
· A watch runs most accurately when it uses a brand new battery. As the battery is consumed, the accuracy of the watch deteriorates. Your watch starts “losing time”.
Characteristically, as in the case of the watch – as time goes by, the watch never has short periods of increasing in accuracy – it will continually lose more and more time – there are no spikes
Within the industry, there is seldom a situation where a meter that ages will “run fast”, especially for a short period of time, and then “run normal”. Referring back to the watch, the battery doesn’t get its “second wind” and go back to normal.
WILL THE CITY GIVE ME CREDIT IF I FIND A LEAK ON MY PROPERTY?
The City does have a Utility Leak Adjustment policy for certain leak situations. Repairs must be completed by the property owner and documentation provided to the City. For specific information and forms, please contact Utility Billing Customer Service at (954) 722-3800 or visit http://www.nlauderdale.org/quick_links/utilities/index.php to obtain the Utility Leak Adjustment Request Form and requirements.
WHAT ARE THE DIFFERENT ITEMS I AM BEING CHARGED FOR ON MY BILL?
Please refer to the “How To Ready Your Utility Bill” document.
Water: This is for water that the City provides to the property. This is the water you use for your showers, laundry, dish washing, drinking, irrigation, etc. The City must treat the water to meet Federal regulations before it is considered safe for use by individuals. The City also maintains significant underground utility pipe infrastructure and pumps to get the water to the properties and available for your use as needed.
Sewer: This is for the waste water that exits your property. This is generated from flushing toilets and water going down drains (in showers, sinks, washing machines, dishwashers, etc). The City waste water flows away from the properties through a series of underground pipes and then pump stations collect and transfer the waste water to the processing plant. The waste water is then thoroughly treated and properly disposed according to Federal regulations.
Stormwater: This is water that is caused by rainfall that is not absorbed into the ground but runs into dedicated drains in the streets. The City maintains the underground infrastructure for this process and clears drains of debris. The City manages the movement of the water to proper ending locations to reduce potential for flooding.
WHAT ARE THE RATES FOR WATER, SEWER, STORMWATER AND OTHER FEES?
See the Utility Fee Schedule